Duane Reade Regional Administrative Assistant in ROSEVILLE, Minnesota
Regional Administrative Assistant
Performs various administrative duties in an efficient manner to support regional office staff.
Assists in the development of new business opportunities by establishing relationships with potential customers and transitioning the business opportunity to the appropriate Region Representative.
Coordinates and controls the activities, plans, and programs of the designated areas of responsibility.
Models and delivers a distinctive and delightful customer experience.
- Models and shares customer service best practices with all area and district staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Makes initial point of contact by making cold calls with hospitals, healthcare systems, employers or other opportunities identified by the Regional Vice President. Sets up appointments, sends marketing materials to perspective clients, executive bio and other materials to media outlets, and answers preliminary questions that allow the Regional Vice President or Regional Healthcare Director to further develop business opportunities and relationships.
Proactively manages correspondence between internal and external customer/client groups and ensures the quality of response. Follows up with Director’s Pharmacy & Retail Operations and Healthcare Supervisors to encourage them to meet deadlines set by the Regional Vice President.
Researches external influences on market business opportunities including current and future impact points such as research on market share, growth, or media reports.
Plans and prepares materials for regional leadership meetings, Pulse meetings and provides follow up with meeting minutes and established next steps. Leverages all appropriate resources to proactively solve problems.
Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
Schedules, prioritizes and creates meeting agendas and appointments in support of the Regional Vice President. Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently and optimize RVP time.
Coordinates events by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports. Handles travel expense reporting for regional staff.
Processes expense reports and monitors incoming invoices and donation requests.
Coordinates project based work and overall market outreach programs.
Responds to most escalated customer complaints.
Handles confidential and/or sensitive information with discretion.
Mentors Area Administrative Assistants.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Performs general office duties and completes special assignments and other tasks as assigned.
Training & Personal Development
Attends and completes training as requested by Regional Vice President.
Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.
Serves as a liaison between the stores, the regional office and the corporate office, as well as other Walgreen family of companies and external business relationships.
Reports disciplinary issues and customer complaints to management.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
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External Basic Qualifications:
High School Diploma / GED and at least 1 year of general administrative experience supporting senior business leaders (ex: answering phones, making travel arrangements, distributing correspondence, etc.).
Experience coordinating and scheduling multiple events simultaneously.
Experience managing calendar for 1 or more senior business leaders (for example: setting up meetings and determining the priority of meeting requests and events).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience establishing and maintaining relationships within a team.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Prefer least 2 years of general administrative experience supporting senior business leaders.
Prefer Associate’s or Bachelor’s degree.
Prefer to have prior work experience with Walgreens.
3030 CENTRE POINTE DR,STE 800,ROSEVILLE,MN,55113-1142-01197-1
Walgreens is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.